Shipping & Returns
When does you order ship?
Orders are shipped Monday – Friday via the US Postal Service (USPS) and will either ship the same day or the following day after receiving your order.
Where do we ship to?
We ship domestically as well as internationally. If you have a question about domestic or international shipments, please email email@example.com
How do you ship?
Most of our orders ship via USPS. However, if orders weigh more than a few pounds, we may ship from another carrier (e.g. UPS or FedEx). If you have a preference, please let us know. Since we do ship most of our orders via USPS, our website will only allow you to choose that as a shipping option. However, there is a comments box on the shipping selection screen where you can write in your desired shipping method.
Small orders going to Canada and internationally will almost always be sent by USPS to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time.
Your credit card is not charged when you place the order. So even though you are being quoted for USPS, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.
Thanks for shopping at Woof Sportwear, Inc. We want you to be pleased and enjoy your purchase. However, if you are not entirely satisfied, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are also nonrefundable.
Please contact us on how and where to return your item(s) and if you have any other questions.